Privacy Policy
Our absolute commitment to transparency and data protection. We process your files locally in your browser because your privacy is our highest priority.
Privacy at a Glance
1. Introduction
Welcome to OncePDF. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our suite of PDF utilities. Please read this privacy policy carefully to understand our strict data protection principles.
By accessing or using OncePDF, you agree to this privacy policy. If you do not agree with the terms of this privacy policy, please do not access the site. We are committed to complying fully with global privacy frameworks, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Processing Timeline
Unlike traditional cloud-based document editors, OncePDF is built on a "Privacy-by-Design" architecture. We process your files directly in your web browser whenever technologically possible.
In rare cases where cloud processing is strictly required (e.g., highly complex OCR tasks), files are transmitted via SSL encryption, processed on secure volatile memory, and permanently destroyed within 60 minutes.
3. Information Collection
We collect information that you voluntarily provide to us, as well as certain data automatically collected when you visit, use, or navigate the Site.
Personal Information
We only collect personal information if you voluntarily contact our support team (e.g., your name and email address) or sign up for an account.
Technical Information
IP addresses, browser types, operating systems, and Internet Service Provider details are collected automatically in standard server logs.
Cookies
We use cookies to store visitor preferences and optimize your experience on our site based on your device type.
Analytics Data
We collect anonymized usage statistics (like page views and tool usage) to understand trends and improve our services over time.
4. Usage of Information
Any information we collect from you may be used in one of the following ways:
Improve Services
We continually strive to improve our website offerings based on the information and feedback we receive from you.
Security
To detect, prevent, and address technical issues, fraud, and unauthorized access to our platforms.
Customer Support
To provide you with prompt and effective technical support, and respond to your direct inquiries.
Legal Compliance
To comply with applicable laws, regulations, and legal processes, protecting our rights and users.
5. Your Privacy Rights
Depending on your location (such as the EU for GDPR, or California for CCPA), you have extensive rights regarding your personal data:
Right to Access
Request copies of your personal data.
Right to Correction
Request correction of inaccurate information.
Right to Deletion
Request the erasure of your personal data.
Right to Restriction
Request we restrict processing of your data.
Right to Portability
Request transfer of data to another organization.
Right to Object
Object to our processing of your data.
To exercise any of these rights, please contact us at legal@oncepdf.com. We will respond within one month.
7. Security & Data Retention
We prioritize the protection of your digital assets. All communication between your browser and our servers (when necessary) is encrypted via TLS/SSL (HTTPS).
Strict Data Retention Policy
When server-side processing is invoked, uploaded files and processed output files are temporarily stored in secure volatile memory. They are permanently and irretrievably deleted within 60 minutes of the task completion. We do not keep backups of user documents.
We are committed to continually improving our infrastructure to provide the most secure document processing available.
8. Third-Party Services
We utilize trusted third-party providers to help deliver our service. These providers have strict confidentiality agreements:
Hosting
We use top-tier cloud providers (like AWS or Cloudflare) to securely host our web assets and APIs.
Analytics
We utilize tools like Google Analytics to understand traffic metrics anonymously.
Advertising
Partners like Google AdSense may use DART cookies to serve ads based on your internet visits.
Customer Support
We may use third-party ticketing systems to manage your emails to legal@oncepdf.com efficiently.
9. International & Children's Privacy
International Data Transfers
If you are accessing OncePDF from outside the country where our servers are located, please be aware that your information may be transferred to, stored, and processed by us and our third-party facilities. We ensure appropriate safeguards are in place to meet GDPR and CCPA requirements.
Children's Online Privacy
Protecting children online is vital. OncePDF does not knowingly collect Personally Identifiable Information from children under the age of 13. If you believe your child provided such information on our website, please contact us immediately, and we will do our best to promptly remove it.
10. Contact Us
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact our Data Protection Officer.
Lumewise Technology Pvt. Ltd.
1st Floor, Bixcel Building, 62
Sengunthapuram Main Rd
Karur, Tamil Nadu 639002, India.
Privacy FAQ
What information do you collect?
How are my files handled?
Can I request data deletion?
Do you use cookies?
How do I contact your privacy team?
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