Refund Policy

1. 7-Day Money Back Guarantee

We want you to be 100% satisfied with OncePDF Pro. If you're not happy with your purchase for any reason, you can request a full refund within 7 days of your initial subscription date.

2. Eligibility for Refund

To be eligible for a refund, you must have used the service in good faith. Refunds may be denied if we identify patterns of excessive usage that suggest the trial was used solely for a one-time large project before requesting a refund.

3. How to Request a Refund

To request a refund, please email our support team at billing@oncepdf.com with your account email address and the reason for your request. Most refunds are processed within 3-5 business hours.

4. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard. Upon cancellation, you will continue to have access to Pro features until the end of your current billing period.

5. Exceptional Circumstances

We pride ourselves on our fairness. If you missed the 7-day window but had exceptional circumstances (e.g., technical inability to use the site), please reach out, and we will review your case individually.